Troubleshooting Guide: Active Suite Site Down

Follow these steps to troubleshoot the issue when Barry reports that the "Active Suite site is down."

Steps to Follow:

1. Verify Site Status

   Go to Active Suite Portal and check if the site is down.

   
2. Teams Chat Instructions
   • Greeting: Hi Barry, I hope you're doing well!
   • Inquiry: Is the issue still persisting for you?
   • Team Impact: Are you the only one experiencing this problem in your team?
   • Personal Observation: I checked the site on my end, and it seems to be working fine.
   • Troubleshooting Suggestion: Have you tried restarting your computer?
   • Request for Details: Does the issue occur immediately after you enter your credentials, or does it happen when you're logged in and trying to perform a specific task?
   • Closing: Let me know so I can assist further!